2 thoughts on “Balancing Business With the Health of All Customers

  • January 20, 2018 at 1:16 am

    Okay, um, a few notes. That medical student can’t have an ESA just because she has a little anxiety or stress. ESAs are specifically for people who have disabling psychiatric conditions. So just having stress does not qualify for an ESA. This is why there is a prevalence of ESAs. Scam websites that offer to certify ESAs and fake service dogs for a $60 fee, which is actually not necessary under the ADA, FHA, or ACAA. If you read the FHA, which covers ESAs, which are not covered under the ADA, you will see that they are for disabling psychiatric conditions, not for stress or because they just make you feel better. You actually have to have a real need for the animal. But this is the problem. Most doctors don’t know the law or the difference and so prescribe them to anyone who asks. Then people like myself, who have a true disability and a trained service dog have to deal with untrained animals like this making us look bad or worse, attacking us in the airport because their animal is untrained.

    Also, another FYI, the DOT is still reviewing Delta’s new rules to determine if they are legal. Apparently Delta wanted to implement them beginning on Monday, but the DOT said no way because they need to review them for all the implications. So this may not even come to fruition. There are a lot of issues here. If you have an service dog and need to travel unexpectedly, that will not be enough time to give 48 hours notice. If you are on a trip and need to travel home under an emergency, you will not be able to give 48 hours notice. They want to see an annually updated medical record, but rabies shots last for 3 years.

    Another note, this is shoddy writing. All you’ve done is report what their press release says. You’ve done no research, and you clearly don’t understand the issues that face service dog handlers. Did you even reach out to the DOT to find out how these new rules by Delta are being handled? Nope, because you don’t know that the DOT governs this matter. Ug.

    • January 20, 2018 at 2:49 pm

      Hi, Amanda. Thank you for commenting. I agree with you that there was probably more going on with the medical student than she said, but can only report what she said. And I also agree wholeheartedly that ESA is abused and overused. Tighter regulations need to be in place so that people and doctors don’t game the system for their own benefits, such as to see this as a “cash cow”, not wanting to pay the fees to transport their pets or to put them in the cargo area. And yes, all of this is unfair to people who legitimately need animals for service. Untrained ESA animals can be a danger to everyone–fliers, service animals and airline employees.


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