One thought on “Online Reviews Cannot Be Trusted. Really. Part II

  • April 6, 2017 at 9:49 pm

    In my experience, consumer online reviews from certain sites not hosted by the business itself, like Yelp, are pretty accurate. Yelp is one of the few I trust to be mostly accurate.

    I think, however, that most people realize the possibilty of lies on Healthgrades and similar sites. But that seems to be the exception, as the majority of reviews are 5 stars, leaving one to wonder if the business is posting fake reviews for itself.

    There’s very little recourse for people harmed by therapists and healthcare providers. It’s rare that any medical organization would handle a complaint seriously. Try sending a complaint to a hospital for misdiagnosis or crappy medical care. People only have lawsuits, and that only works for a minority of cases where a lawyer sees a big payoff.

    I rarely see any mechanisms available by organizations to resolve patient complaints. Online reviews, while not the best system, is at least something, right?

    Reply
 

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