- Smile. Put a smile on your face and in your eyes, voice and heart as often as possible.
- Make eye contact. Look people openly, warmly and squarely in the eye.
- Open your body language. While facing the person with whom you are talking, open your chest, your heart and your arms.
- Address people by name. Honor people by calling them by name as you greet them, give them thanks, ask a question or bid them farewell.
- Speak with a friendly tone. Warm your tone of voice with love and kindness.
- Be present. Give your complete and undivided attention to others when they are speaking to you.
- Express gratitude. Focus your attention on the goodness in others, verbalize all that you appreciate and give thanks.
- Slow down. Breathe and gift yourself and others with time to properly address situations and transition from them.
- Reflect empathy and compassion. Honor people’s emotional experiences. Normalize and validate their feelings so they feel heard, known and understood.
- Have integrity. Keep your word. Do what you say you are going to do. Live according to your values.
- Have good manners. Be polite, conscientious and gracious.
- Demonstrate thoughtfulness. Get out of your own head and be of service to others. Consider their feelings and experiences.
- Give genuine compliments. Tell others their strengths, give positive feedback and express what you admire about them.
- Give salutations. Make the effort to open and close verbal and email interactions with a nice greeting or closure, rather than abruptly asking for something with neither a hello nor goodbye.
- Be generous. Give and share whatever you can, whenever you can.
- Be kind. Be the bigger person. Kindness is a choice.
- Show compassion. Demonstrate self-compassion by cutting yourself some slack extend this same compassion to others. Let go of criticism.
- Be patient. Breathe and breathe out. Patience is a virtue. There is great value staying in the present moment and not hurrying our minds or bodies onto the next task.
- Demonstrate self-awareness. Consider how what you are saying will feel to them and how it will impact them. Notice the impact you have on others by paying attention to their facial expressions, tone and body language. Make adjustments accordingly.
- Be truthful. The truth has different layers and sometimes the deepest layer is hurtful or inappropriate. Speak the truth from the deepest layer that is appropriate. Speak from a place of kindness.
- Be reliable. Follow through with responsibilities and commitments with competency and effective communication.
- Be forgiving. Each time somebody else makes a mistake it is an opportunity for you to extend kindness and compassion. Let go of resentments that keep you tethered to the past.
- Apologize. We are human and nobody is perfect. When you make a mistake, make an amend or extend a sincere and timely apology.
- Take responsibility. Drop the defensiveness and the excuses and accept responsibility for yourself, your actions and your behaviors.
- Express love. Be open-minded and non-judgemental. Extend love to yourself and to others. Choose to be loving whenever possible—it is always possible.
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