Studies show that managers spend as much as 80 percent of their workday communicating. You spend your day talking, listening, presenting, and sharing information with people both inside and outside the organization.
The better you are at sharing ideas and communicating with customers, clients, and the people you manage, the more you will understand people’s needs and the more successful you will be in your work, according to an article titled Communicating As A Manager published by Rice University.
Here’s the NLP Tip
Of course, there are five senses and, barring disability, we use all of them. Communication mostly involves three of them, however. In NLP, we call these modalities: Visual, Auditory, and Kinesthetic. We process communication-related information by seeing, hearing, or feeling.
If a person’s awareness leans toward auditory, their thought process and choice of words will lean show it. Words and phrases such as “I hear what you’re saying” or “We worked together in harmony” will come up.
If someone is a more visual person, they will use phrases such as “I see what you mean” and “Let’s look at the big picture tend to be commonplace.
When a person is kinesthetic or feeling-oriented, their words and common phrases will reflect feelings. They use phrases like “I feel there is a weight on my shoulders” or “My stomach is in knots” or “It hit me like a ton of bricks.
The VAK Scoop
Most of us are not aware of our specific visual, auditory or kinesthetic tendencies moment to moment. And it should be noted that everyone communicates in all three modes.
When you notice someone favoring one modality over another, go there with them! Commonality is the basis of rapport. You’ll build better rapport when you’re speaking the same non-verbal language as the other. Additionally, you will connect and understand each other better when you’re not trying to paint a picture while the other is trying to feel their way through:)
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