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Archives for April, 2010

Communicating Without Having to Own the Truth Part 2

A couple of days ago, Chuck wrote about diffusing, a technique to help handle critical comments in a non-defensive way. As he pointed out, strong emotions can clog up clear thinking. When you’re upset, angry, or scared, getting or giving feedback can become more difficult and less effective. Use diffusing when you are on the receiving line of negative feedback.

Diffusing involves making something less intense. When you diffuse, you search for a bit of truth in the negative comment and start there. It...
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