Malcolm Gladwell was the first to uncover the real truth about why patients sue their doctors. Opposite of what one may think, it has nothing to do with whether of not the doctor actually did something wrong.
Instead, it has everything to do with whether or not the patient felt as thought the doctor did something wrong. And something wrong, according to the patient is not listening, not validating, and not expressing empathy for their concerns.
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What a great blog post! We just completed a pilot course with UMDNJ for this very cause. Several of the students said that Horses for Healers should be a requirement to graduate! 
We are now on the roster for Fall 2012 officially so wanted to thank you for bringing attention to this much needed issue and the very effective yet rather unorthodox way to solve / resolve. Link to our podcast from the recent class is at: http://seen-heard.com/blog/?p=1238
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