One of the best things about writing a blog is that you get an occasional opportunity to complain. Today I am going to complain about insurance company “help” lines. Help is definitely the wrong word. More like unhelpful lines, or anxiety attack lines.
First, it seems like many of these companies really don’t want you to call them. They make sure that the wait is long. Like, really long.
My favorite trick is calling multiple phone numbers, being put on hold for 15 minutes for each number, and then finally being told that I have not reached the right department. That’s in spite of the fact that I was using the phone numbers provided on the back of people’s insurance card or a number given to me by one of the multiple people who agreed to speak to me after 500 loops of “we value your call.”